Quality in all business processes

Purchasing

Supplying you with the best quality spare parts starts in the great responsibility our purchasing department holds to acquire your parts from the best sources only. The purchasing strategy at PK OEM Parts is built on long-lasting partnerships with leading OEM manufacturers in Europe, allowing us to guarantee consistent quality in our complete delivery program of spare parts. Our purchasing team procures in large batches, ensuring high stock availability for each engine type.

Quality inspection

For incoming products strict procedures apply. The OEM manufacturer is responsible for the complete product quality inspection and hands over certified documentation where we can check if the delivered parts are compliant with the product specifications. To benefit incoming inspection, our own metrological department is able to conduct quality control inspection on the parts by testing critical factors with calibrated measuring tools.

Warehouse

To ensure the best preservation of the spare parts, we have established clear procedures for storage in our warehouse. All incoming spare parts are professionally stored in our state-of-the-art warehouse where special attention is paid to critical storage criteria to keep your parts in optimal condition.

Packaging

Professional care is given to the method of packing. Intelligent software indicates where parts are located throughout the warehouse to compile orders in a fast, efficient and error-free way. Your orders are packed using best packaging materials only. Also care is given to customer-specific requirements in terms of packing. In order to be absolutely certain you receive all parts in perfect condition.

Customer service

Our aim is to support you with excellent customer service. Therefore we continuously invest in a skilled workforce with the right technical knowledge to help you with all spare parts requirements. Our CRM system records detailed customer information and specific requirements which will always be consulted when handling your spare parts needs.

Warranty

All spare parts supplied by PK OEM Parts come with a 12-month warranty after delivery. This warranty is valid when provided parts are installed according to the manufacturer’s instructions and the installation is run under normal operational conditions as specified by the manufacturer. Should any personal injury or damage to property occur as a result of a defect in our parts, you are protected by PK OEM Parts’ comprehensive third-party worldwide liability insurance.

Sourced from leading OEM manufacturers in Europe

Clear procedures for critical storage criteria in warehouse

Focus on creating partnerships with customers

Rigorous quality inspection on incoming goods

Professional packing methods using high quality packaging materials

12 months warranty after delivery

Sourced from leading OEM manufacturers in Europe

Rigorous quality inspection on incoming goods

Clear procedures for critical storage criteria in warehouse

Professional packing methods using high quality packaging materials

Focus on creating partnerships with customers

12 months warranty after delivery

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