FREQUENTLY ASKED QUESTIONS
What is OEM Quality?
What is the delivery time for my order?
With a wide range of OEM parts in stock, our aim is to have your goods packed and ready for shipment within 48 hours. After receiving your shipping instructions, we ensure our logistic partners transport your goods the quickest way possible.
*For items not in stock, we do our utmost to deliver on your requested date of arrival.
WHICH TRANSPORT METHODS CAN BE USED FOR MY SHIPMENT?
WHAT PAYMENT CONDITIONS ARE ACCEPTED?
Generally we process your first purchase orders with payment in advance to build towards a mutual agreement with a more suitable payment method for your organization*. Before determining which payment condition can be applied for your organization in the future, we need to perform a credit check on your organizations’ financial situation and payment behavior.
*If 100% prepayment is not accepted in your organization, we can be flexible and adapt a more flexible payment condition.
WHAT WARRANTY WILL BE APPLICABLE ON MY PURCHASED SPARE PARTS?
DO YOU PROVIDE TECHNICAL SUPPORT?
DO YOU HAVE LOCAL REPRESENTATIVES?
If your question is not answered in our FAQ, please submit your question in the form below and we will get back to you as soon as possible.